F.A.Q's for V.I.P's
(Frequently Asked Questions for Very Important Party'ers!)
Q: Does the price include set up and delivery?
A: There is no charge for the delivery of your inflatable rental as long as your event is within 15 miles of our facility. We are glad to deliver to locations more than 20 miles from our facility, but a one-way $1.00/mile delivery fee will be charged for the additional miles for the delivery of your inflatable.
Example: If your event is 45 miles away, you will be billed an addtl. $25.00 delivery fee.
Q: Does the rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins.
Q: Are the inflatables safe and clean?
A: Absolutely! The jump should be clean when you get it or prior to the delivery team leaving. All Bounce Events & Rentals cleans and disinfects before and after every rental. In addition, our attendants have all been trained and licensed through the Safe Inflatable Operators Association and will be present in the gym at alltimes if you were to need assistance of any kind.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring one heavy duty cord upon request.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Credit cards, Corporate Business Checks, & Cash. Special accomodations can be made for businesses, churches, and schools only.
Q: What if we need to cancel?
A: Cancellations made at least 8 days before an event will be refunded in full. Cancellations made within that last 7 days will be given a rain check credit to be used in the future. Day of cancellations will forfeit any deposits paid, with the exception of cancellation due to rain or inclement weather.
Q: Do you require a deposit?
A: Yes & No. Some orders require a 25% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Sizes vary. Check the dimensions and requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes.See the website & there is also a ink on your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.